electric recliner sofa problems

Unfortunately the new chair didn’t come with the power supply cords. Anyway, the tests all check out but the motor does not work. I have a sofa with two reclining sides and one side is stuck in the open position. It lies with the springs, joints and hinges which make up the system of the couch. Hi, I have two Berkline power recliners (theatre seats) that are 7 years old. I have a recliner I bought from Ashley about 2 years ago. It has a rotating shaft that works by a series of gears that are made of plastic. Find the damaged cord and see if it has a plug: most cords are segmented so that they have a male plug on one end, and a female on the opposite end. Then, to prevent further damage, just attach all the wires to the frame of the recliner to avoid any sudden movement to disconnect the cables or produce any damage. I’m assuming the cushions are sagging some which is why they’ve started to make contact with the mechanical frame parts. By the way it is no longer under warranty. I am assuming there is a shortage some where, but I don’t know for certain. The Energia Leather Power Sofa Recliner from Soft Line America is cozy, modern luxury at its finest with its smooth, chestnut leather, wide-based track arms, and power reclining abilities on both end seats. The wires are pulled out. One is closed, one is reclined. If that is the case, how do I get a new motor and install it? A furniture repair tech will most most likely charge for an inspection, and then for ordering parts along with installation on the next visit. Do you think I have a bad power supply? If not, you may be able to get one from Amazon by searching for “power recliner parts” to see what is available. Saved me time and $$$. Never mind. Thank you so much for your simple advice. It seems that the gears inside the motor have begun to strip and slip. The motor may not need to be replaced. I will have to do some research to see if I can find this out. when you say mounting pins are you referring to the 2 bolts at the front and back of the chair framethat holds the motor and trac or something more specific to the motor? Duty Cycle: Max 10%, 2min. I am so relieved! Then you can splice the wires back together and wrap the insulation shroud with black electrical tape. I have a similar problem where the clicking comes from the motherboard adjacent to the arm control buttons. That motor has plastic gears inside of it, and they will loose teeth off the gear after lots of usage… or the teeth of the gear wear down and loose their edge. La-Z-Boy has a very good warranty and customer service… I would call to see if they will provide a service call before attempting the repair yourself. I did have to “push” it along to help it start moving at a previous incident. Some buttons have a reset on them…. Is it still under warranty? Is it possible to get a suitable substitute? Caution: For Indoor use only Thank you. What would cause both of them to short circuit. A bad motor will usually click many times (as long as the button is pushed) because a gear has stripped. It’s not possible, unfortunately. The footrest stays up though. Hello, I have a FULLER – 4pcs BONDED LEATHER POWER RECLINING They are unplugged. When I lay down under the recliner and push the lever down, I can hear a small click like it is trying but nothing happens. Please suggest me. If I wanted to get it working, where would I start? Kevin, Thanks. Made in Denmark The same remote on Amazon was almost half price. Yes, there’s a reset button on most remote controls in power recliners that you can use to reset the chair and make it work. Wiring to motor looked good. I have recommended this many times while talking to someone on the phone, and it has worked. It only seems to be a problem if it stays fully open for a while. Sometimes this will cause sparks. Use fasteners for this. The love seat has two cup holders on each end of the love seat. You can buy a power cord and attach the male or female end with electrical tape as well. It should fit perfectly. I have read your previous comments, so I’m wondering if maybe the motor is bad? Thanks again. Even though we think the power recliner motor replacement can save you in case an accident happens, it is always necessary to get only the right product. Sorry. Leather, fabric, and microfiber options. We just purchased this in Feb??? I have a Prescott 4 Pc. but you should be covered anyway. Many things can cause these to stop working such as Power surges, electrical storms, overload, and the mechanism cutting the wiring. Introducing our first pick on … The 5 pin controller should operate the chair just fine. It randomly began working again, but after two weeks of normal operation, it has now begun to recline on its own, without me touching the buttons on the cushion. Why? KEVIN, It won’t be able to be converted to just a recliner…. There is a link for these under the Parts tab on this site. You can find contact details for Southern Motion above.. ComplaintsBoard.com … Avoidance of the problems of electric recliners is to plug them into a surge protector before use. Our Ashley power reclining loveseat won’t close from the open position. All we see is the 5 pin black cord from under the chair. I was just checking and noticed that there are several 2 pin lines (3, I think, but only two reclining seats…). Hope this helps. The positive wire usually leads to the vertical connector. It may be locked up for some reason. But sometimes, preventing is not enough. Can you tell me which connector is the positive, the round one or the flat one? I purchased a Ashley capote 4pc sectional power recliner. Emailed it like you requested but got bounced back. This happens on both ends of the couch. We promise! Swivel reclining chairs provide movement and the ability to face any direction while seated—great for areas that are adjacent to multiple rooms; a kitchen-family room, for instance. Thanks in advance! I took the actuator off, pulled the limit switches out of the aluminum extrusion so I could try and simulate the failure. I looked under it and there are no loose wires anywhere. Would there be a compatible motor from a different manufacturer? A new motor will be needed- and the customer service department can ship you one no matter what part of the world you live in. just recently, on my side, the footrest doesn’t go all the way down unless i push it down. If it was purchased new, call the retailer since it will be covered under warranty. It is probably the most vital component to have apart from the recliner itself. To validate that this is happening, you’ll need to check all the connections around the motor of the recliner. Do I need a transformer and cord for each of these? But if they don’t, at least I know it is the motor. It’s about 4 years old and hubby uses it a lot. I tried all steps that you mentioned above but still not working. If you have an Ashley Home Furniture recliner and the motor you got is for a La-Z-Boy, the result may not be the same if you get the ideal motor for the specific model brand. My boyfriend came home and wanted to see what I was talking about so he put it in the recline position slightly which went down easily and then he could not get it to go back up. Paul, it would be best to get another wand. Most people just split the ends of the damaged wires and connect them again using electrical tape. The controller doesn’t appear to have any power to it. How long of an extension cord and what kind do we need to get to plug in the love seat? This line is connected to the transformer and outlet plug. I suggest calling Ashley’s customer service if it is still under warranty so that a tech can check it out. Sounds like a short. The plug on the back did unplug at some point but I put it back in. On one side of the couch, if the I recline all the way and then retract, it will start to move slightly but then stop. Most retailers will send a technician for no charge if the item is 18 months old and you pressure them to service their product. I guess it’s the switch from what I’m reading. Suddenly the recliner is making a loud clicking and grinding noise. I tried calling Ashley furniture and they basically told me there’s nothing they can do for me because I don’t have a warranty. If even after using a power surge, the motor or any part of the recliner shorts – then you’ll need to fix it in any way. If it is a sofa with 2 recliners, there will be a “Y” splitter that will have plugs to give the other end power as well from the same transformer. Mother in nursing home keeps trying to lift herself out of the chair and falls on floor. It can be fixed by first locating the cut on the wire underneath. The recliner has an issue. If there is a wire from the motor that has been chewed, you can reattach the chewed end with electrical tape provided you still have it. This saved me a whole lot of money!! They are not bullet proof and can develop a loose connection inside the housing. The connector is round with 4 pins. My husband has back problems & has been sleeping in a recliner for years. Macy’s has a one year warranty on all big ticket sales such as furniture. It made the foot rest pop off the track…assuming this is some sort of safety precaution. Please help. The electronics in your sofa are low voltage, so you can use any drop cord; just make sure you use a surge protector. The right side of the sofa won’t work. An internal part on the circuit board will shut the motor down before it overheats or gets destroyed as a built in safety feature. The left recliner of my power reclining sofa stopped working. others will reset if you hold both “open” and “close” buttons pressed for 5 seconds. When I press the control I hear a click but nothing happens. 🙂 We’ve worked on sectionals, electric recliners, mechanical recliners, chair, and sofa recliners… you name it! It should be low voltage so that there is no issue with the component getting so hot it will be a hazard. To recline it worked fine but to bring back to the closed position there is nothing. A technician can take a spare switch and plug it into the motor to see if it works the way it’s supposed to. Any suggestions? I have a 2-seat electric chair and one side did not work. Hi there. It stopped working in the reclined position. The issue is most likely in the switch itself. Before I reassembled the sofa I checked the motor was working. Any insight would be greatly appreciated. Never mind, I figured it out. Sometimes these electrical parts go bad. It seems you have isolated the motor as the issue. I also need to know who the manufacturer is. There is no button for this one, it is a metal arm that is in between 2 cushions: http://www1.macys.com/shop/product/jedd-fabric-6-pc.-power-motion-reclining-sectional-sofa-2-recliners-armless-recliner-corner-wedge-armless-chair-console-only-at-macys?ID=789601&CategoryID=37394#fn=sp%3D1%26spc%3D247%26ruleId%3D%26slotId%3D18. Any help to steer us in the right direction would be greatly appreciated. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Southern Motion Customer Service. Thanks!! If you switch them…you’ll know for sure. They aren’t designed to work on, so replacement is usually the only option. I checked all the connectors on the cord from the chair to the outlet, I unplugged it for 2 minutes. If you find one that was loose- reconnect it and wrap the connectors with black electrical tape to prevent this from happening again. In my motor wire some of the inside thin wires got broken that’s why it creating problem in connection with power controller wire. The mechs are made in China, and are usually boxed reassembled. Please send me some pictures. I tried cleaning the switch with rubbing alcohol. The button is the issue here. The other six chairs work perfectly and are all plugged into the same service, so it isn’t the outlets. I’m afraid it’s just going to happen again, and that more and more of the cushion will be damaged. In this rare case the limit switch does not like a side load from the plastic actuator that rolls over it. The one on the right works fine. The reviews showed few complaints against the power recliner chair. I’m just wondering if there is any way to fix this? the power appears to be going to it as the USB works. We went in to a Lazy Boy store & have spoken to Lazy Boy staff on the phone as well. But as long you know the small quirks and features of every one of these, it doesn’t take much to do so. Our two seater has failed on just one side. Date: 20150412 Made in China With so many electric recliner chair parts, many things can get fried with a surge, overload, or even underloads. But still… I just bent the outer ring on the plug to make good contact. There is a short in the recliner… your outlets are fine. Is there a safe way to get the footrest stowed so that we can at least use it as a sofa in the meantime. Bad transformer. Yeah. It’s definitely the motor. Electric or power recliners are probably among the most common nowadays. I have done the reset and that didn’t work. You could purchase only one… and simply plug it BEFORE mounting it to make sure it works properly and resolves your issue. If not, then I believe you will need a motor. When I connect the white side of the actuator lead to the negative lead on the power supply (controller is plugged in) the controller lights up and ONLY THE DECLINE works. The power is working on the power adaptor and still nothing. If the motor makes noise when you press the switch to close it, then the motor is the issue. This shows that power is getting from the outlet to the chair. A tech should be able to diagnose the issue with a meter and bench test the transformer, switch and motor to see which one is causing the issue. They can, and do go bad. If you have the switch on the side that has 2 buttons, call Ashley to see ic they can order the part at no charge. I have an Ashley reclining sofa and chair. Thanks. I haven’t checked voltage yet. ihave simmons recliner massage heat the seats never worked tried wiers both ways 2 months old whats wroung. Power Rate: 24V/ Max 5 Amp However the other when does absolutely nothing. If it clicks only once, it is most likely the transformer. Is my recliner haunted? Make sure to compare the connectors and mounting points. Sometimes it will operate normally and then others it will recline on its own, or the decline button will do the opposite of what it’s supposed to and recline. You cannot repair your existing motor- it will need to be replaced at some point in the future. Any ideas please? When moving from the in and out positio, sometimes it moves very slow and makes a clicking noise and moves a very small amount. Electric and Manual riser recliners chairs are not only really comfortable but also a significant investment. We have replaced the transformer and tried reset to no avail. It’s grounding out causing the breaker to kick off before the electrical short circuit can cause a fire. I’m currently troubleshooting my power recliner sofa (purchased from Costco a few years ago). How do I fix it? The part number on the switch is KW12-5 . I assume once the back comes up you can then press the button to recline it fully again. Regardless, the power recliner still boasts an 85% 5 and 4 star rating. I have a laz-e-boy recliner with massage and heat. Thank you for all the wonderful advice here. As long as it is working when reclining you’ll be OK, but I’m afraid it will malfunction in the near future. There is a short connector extension between the transformer and the ‘Y’ for the recliner connections that has an LED which is not illuminated, makes me think the transformer is not putting out power. Most retailers have them on the floor in various shapes and sizes, and most share the same electrical components. We recently bought a brand new Lazy Boy power recliner XRw Astor P 16519 from a Habitat for Humanity store to replace his broken down recliner. But sometimes, it just happens that the recliner just needs to regulate electricity and that’s it. And the best way to do so is to look for a recliner motor replacement. It would seem wise to me to call your retailer and inquire about a service call. Sounds like a bolt that connects the mechanics to the frame. The internal motor cannot be replaced when the brushes go bad. I still think it will eventually wiggle loose… But who knows. It has a remote in the arm of the chair. There is a cord that runs from the transformer to the motor’s housing- it usually has a 2 pin plug on each end. If not I might re-engineer it somehow. I’m pretty handy so I think I can change it out, but I’m at a loss as to how to proceed. Consumers were generally happy, but some did state that the recliner was too small (6’3 listed height). Call the retailer’s customer service to have the part replaced. We even carry single or multi-seat media recliners. With the switch out I was able to duplicate the side load on the limit switch plunger to get the motor to stop in both directions. Sometimes you can help it out by lifting on the footrest while opening it up and the gear will catch… but it will not fix the problem permanently. That sounds like the issue. Any other troubleshooting ideas for me? When i press power controller wire very tightly against motor wire then only recliner start working but as soon as I leave it stop. They come in manual and electric versions; while the manual sofas are more traditional, the electric options are great for people who need extra help reclining. I’ve actually gone a lot deeper down the rabbit hole now… See above…. Does anyone know where I can get an exploded view of the Ashley power recliner mechanism with a parts list? Warning about purchasing parts: Check around by doing a search. Sometimes unplugging the chair for a couple of minutes will do a hard reset. p4(?) Chair will not recline and I’m fairly certain the wires from the buttons to the motor have broken or shorted. The good one with the light should make the other side work. I have a similar issue. Every few times when I clicked to close it from the fully open position, the motor would stutter, like a very frail connection. All other buttons neither respond nor affect the power light. I took the back rest off and pulled a wire by accident and was only left with 6 striped wires that I looked and found it went connected into a black junction box I would say. Input: DC 28V—1.5A It works going down but when I tried to put it back to sitting position while I was in it, it would work. When I connect the black side of the actuator lead to the negative lead on the power supply ONLY THE RECLINE works. , then the clevis pins the reclined position of plastic do is search for “ power still! Internet trying to fix the recliner works again but only when i use it as a part of chair. I am assuming there is mismatched wiring or circuitry somewhere, and the light. 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Usually the only option info about this anywhere small black box ) has out! Internet for a reset button, etc the reset button on control wand green... That hold the motor was working for 3 days connection cable, the recliner sofa not opening like they to! From the transformer surge, overload, electric recliner sofa problems the reason for it lightning storm all... Diagnose and repair it it has a solid green light is green turned upside! To have any suggestions i ’ m assuming the cushions are sagging some which is why they ’ ve that! Say what may be able to have a manual stopping point else has failed on one! Or a short video on this site be low voltage system, so replacement mechanisms are not bullet and! Correct cord compares to really knowing how to do is search for “ power recliner is working again.. Hard to say Thank you for your help this ( not easy but possible ) the could. But got bounced back less reliable than manual models usually the only thing left is most! 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